Unfortunately, Esteemly Beauty cannot control the weather or shipping environments that our products are transported in. We do everything in our power to avoid damage to your orders, however WE CANNOT guarantee this while in transition.

If your product arrives damaged:

Body Butter: Please allow it to naturally harden at room temperature. Due to our body butters whipped texture, they may appear half full when melted; this is due to air pockets no longer existing while in the liquid form. 

Lashes:  Send us a picture of the damaged box within 24 hours of receiving your package, with a copy of your order number, and we will reach out with further instructions. 

Due to health and safety concerns for our consumers, there are absolutely no returns on body butter, lashes, or lip gloss.